We guarantee the structural integrity of each of our dog bed frames as well as the cordura, ballistic, heavy duty vinyl and perforated vinyl fabrics for a period of one year from the original date of purchase of the bed.
Vinyl weave, deluxe fleece pads, reversible fleece pads, canvas bad pads, bolster items and slip covers are not covered under any chew proof guarantee.
If your dog is able to damage any part of frame or fabric beyond usability, we will send out replacement parts for free.
Cosmetic damage is not covered under warranty.
Warranty claims are limited to one free replacement per part per bed.
A $15.00 flat rate shipping fee will be applied to any warranty claims delivering outside the lower 48 states.
Replacement fabrics and parts that are purchased separately do not carry a chew proof warranty.
Pillow Pads, Canvas Pads, Fleece Blankets and other sewn accessories are not chew proof and are not covered under the 1 year chew proof warranty.
A photo will be required to submit the claim. There is no need to send damaged product back to us; the photo(s) will be sufficient.
Please allow us five to seven business days to get back to you.
Feel free to contact us with any questions, 800-752-5308.